Last updated: 5 February 2023
By using or paying for Snowstorm's VPN service, you agree to these terms. If you wish to exercise your right to reject such changes, you should stop using the service (for refunds, see below).
The service
The VPN service protects personal information with the use of encryption and masks user metadata by hiding the user's IP address and replacing it with one of ours. This replacement address is shared with many other users, which not only protects each individual's user data but also hides his or her pattern of activity. Therefore, the traceable chain between users and their online activity is broken.
We do not modify, redirect, or inject data into users' traffic.
Access to the service
To use the service, you can use the Snowstorm Desktop app, or run the client and or proxy from source. You may access the service with or without a Snowstorm Account. You can create an account at: https://accounts.snowflake.love/accounts/signup/?next=/
The cost for the service is $9.99 USD per month. You can view the status of your subscription from your snowstorm account.
Payment
We accept payment by credit card through Stripe. The service is activated as soon as the payment is credited. The service will expire when recurring payment fails to process or at the end of the billing cycle, should the subscription be canceled.
If you have a subscription, you may cancel the subscription at any time from your account's subscription page on https://accounts.snowflake.love/payments/subscriptions/ (click Unsubscribe from the subscriptions page). Once canceled, no more money will be charged to your payment method, and the service and these terms will expire when the current billing cycle ends.
Refund policy
We offer users a 1 month money-back guarantee if you wish to withdraw from these terms or if you are not satisfied with our service.
The 1 month period starts when your payment is made and ends when your billing cycle ends. If you wish to exercise your right to a refund, please contact us at: [email protected]. As a result of your refund request, your subscription will be terminated immediately.
Privacy
We want you to remain anonymous when using our service, and it is therefore our policy to avoid storing any activity logs or metadata and to have as minimal data retention as possible. However, in some situations we might process your personal data if you, for example, pay by credit card, or send an email to report a problem.
In those cases, the General Data Protection Regulation (“GDPR”) and other data protection laws may apply to the processing. For more information, please read our Privacy Policy at snowstorm.net/privacy-policy
Disclaimers
Snowstorm reserves the right to modify the service by updating the software or making changes to certain features. We will attempt to prevent interruptions and defects in the service and on our website. Despite our best efforts, the service is provided on an “as is” and “as available” basis, and we do not guarantee that the service will be available at all times, nor the accuracy of the service or any material provided by the service or on the Snowstorm website. You are solely responsible for your use of the service.
Applicable law and venue
The terms shall be construed in accordance with and governed by the substantive laws of the United States.
Contact information
We only offer customer support via email to [email protected].